Terms of service

Last updated: July 21, 2026.

Welcome to Jousfit. By making a purchase on jousfit.com, you accept the following Terms and Conditions. We recommend reading them before completing your order.

1. Definitions

  • Business days: Monday to Friday, excluding official public holidays in Mexico.
  • Calendar days: all days of the calendar, including weekends and holidays.

2. Prices, taxes, and currency

Prices are shown in the currency corresponding to your location or market and may vary by country. The final price and applicable taxes are shown during checkout, before you confirm your order. For international orders outside the European Union, additional taxes, duties, or customs charges may apply under the regulations of the destination country, and will be borne by the customer. For orders shipped to the European Union (Spain), the price shown already includes VAT and is sold under the DDP scheme ("landed cost"): the checkout amount is the guaranteed total and you will not receive additional tax or customs charges upon delivery (see section 10). We reserve the right to change prices at any time; the price applicable to your order will be the one in effect at the time of purchase.

3. User accounts

To make certain purchases or to manage your orders, subscriptions, or return requests, you may need to create an account. You are responsible for keeping your credentials confidential and for all activity carried out from your account. Notify us immediately of any unauthorized use. We may suspend or cancel accounts that breach these Terms or show signs of fraudulent use.

4. Subscriptions and recurring payments

Recurring payments. By enrolling in a subscription program, you accept and authorize automatic recurring charges according to the frequency you choose at the time of purchase (every 6 weeks or every month). Charges are processed automatically with the payment method you provided, without the need for prior authorization for each charge. You are responsible for keeping your payment information up to date.

Cancellation. You may cancel your subscription at any time, from your account or by requesting it from our support team, before the order for your next cycle is generated. We recommend doing so several days ahead of your next shipment date. If, at the time of your request, the next cycle's order has already been generated or is being prepared, that last order may be processed and shipped; after it, your subscription will be canceled and no further charges will be made.

Pause. You may pause your subscription at any time. The pause applies for one (1) period (the next billing or shipping cycle) and, once elapsed, the subscription automatically resumes with the originally selected frequency. For additional pauses or cancellations, you must submit a new request.

5. Digital products (training programs and recipe books)

License of use. Digital programs are granted under a personal, non-transferable license of use. Sharing, reselling, or distributing the access or the content is prohibited.

Access and technical requirements. The content is sent automatically to the email address you provide and access is immediate once the purchase is completed. For proper playback, the Vimeo app installed or a compatible browser (Google Chrome or Safari) is required. Some devices (for example, from brands such as Xiaomi or Huawei) may have limitations with their default browser; in those cases, we recommend using a compatible alternative browser. We are not responsible for issues arising from the use of incompatible devices or browsers.

Refunds. Due to the nature of digital products, these are not subject to exchanges, cancellations, or returns once access has been granted. European Union consumers should refer to section 10.

6. Cancellations

You may cancel an order at no cost as long as it has not been prepared or shipped. Once in preparation, the provisions of section 7 (Shipping and delivery) apply.

7. Shipping and delivery

Delivery attempts. All shipments include one (1) delivery attempt confirmed by the carrier. If the first attempt cannot be completed (due to absence at the address or inability to receive), the package is subject to the logistics operator's policy. A possible second attempt will depend on the carrier's approval and availability; we cannot guarantee additional attempts. If delivery is not achieved after the authorized attempts, the package will be returned to our warehouse and we will contact you to indicate the steps to follow.

Claims for incomplete orders. If you receive an incomplete order, report it the same day you receive it and, in any case, within the first 24 hours after delivery, providing: order number, photographs of the shipping labels attached to the packaging, photographs of the complete packaging (all its sides), photographs of the items received, and a photograph of a valid official ID. This information is necessary to begin the validation with the warehouse and the carrier.

Claims for orders marked as delivered but not received. If an order shows as delivered according to the carrier but you indicate you did not receive it, report it as soon as possible and, in any case, within 3 calendar days after the delivery notification, providing: valid official ID (INE or passport), a recent proof of address, and a complete address with references. Once the report is filed, the carrier has up to 15 business days to carry out the investigation. The resolution will be subject to the carrier's response.

Requests that do not meet the deadlines or the required information may not be accepted.

8. Exchanges and returns

  • Size exchanges (sportswear): you have 7 business days from receipt to request a size exchange, with the product in its original condition and packaging, unused.
  • Manufacturing defects (clothing and accessories): report within 3 business days after receipt in the event of stains, tears, or manufacturing defects, with photographic evidence.
  • Supplements: you have 3 calendar days to report issues (for example, opened or damaged products), with evidence.

Return shipping costs. When the return or exchange is due to a customer preference or decision, the customer will cover the return label and the reshipment label. When it is due to a Jousfit error or a manufacturing defect, Jousfit will cover both labels.

Exclusions. We do not accept exchanges or returns of used garments, products marked as final sale, or digital content, except as provided for European Union consumers (section 10).

9. International returns (outside the European Union)

For international orders outside the European Union, the customer will be responsible for covering the costs associated with the return, including but not limited to: the return label, taxes, duties, customs expenses, and any charge required by the authorities of the country of origin or destination, as well as the procedures of customs or export/import agents that may be necessary. Original shipping costs are non-refundable. Since the total cost of the return may be greater than the value of the product, we recommend that you carefully evaluate your request.

10. European Union consumers (Spain) — Right of withdrawal

This section applies to European Union consumers and prevails over any provision of the preceding sections that is less favorable.

Right of withdrawal (14 days). As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without needing to justify your decision. The period begins on the day on which you (or a third party indicated by you, other than the carrier) acquire physical possession of the product. If the products of the same order are delivered separately, the period runs from the delivery of the last product.

Refund of outbound shipping. We will refund all payments received, including the outbound delivery shipping costs corresponding to the standard shipping method. The refund will be made without undue delay and, in any case, within a maximum of 14 calendar days from when you inform us of your decision, using the same means of payment.

Physical products. You do not need to return the physical product to receive your refund: we will process the refund once your withdrawal request is validated. We reserve the right to request, in specific cases, the return of the product to the address we indicate.

Digital content. When purchasing digital content (programs and recipe books), you give your express consent for the content to be made available to you immediately and you acknowledge that, by doing so, you lose your right of withdrawal over that content; therefore, it is non-refundable once access has begun. This consent is obtained through an acceptance checkbox during checkout.

How to withdraw. You may exercise your right through the withdrawal form available on our site (linked in the footer) —you will receive an acknowledgment of receipt by email— or through an unequivocal statement addressed to our support email.

Taxes and seller of record (DDP scheme). For orders shipped to Spain, the price already includes VAT and applicable import duties. These taxes are collected and remitted by OpenBorder, Inc. under its IOSS number; for tax purposes of the international sale, OpenBorder acts as the seller of record. The checkout amount is a guaranteed landed cost: no additional tax or customs charges apply upon delivery.

Maximum order value. Due to the requirements of the European Union import customs regime (IOSS scheme), the value of the products in a single order may not exceed 150 EUR (excluding shipping costs, which do not count toward that limit). If your cart value exceeds that amount, you must place separate orders.

Sales managed by OpenBorder. We have entered into a contract with OpenBorder, Inc. and its affiliates ("OpenBorder") for the sale and delivery of our products to international consumers. If your order ships to Spain, where our international shipping service is managed by OpenBorder, OpenBorder's additional terms and conditions may apply to you, in addition to these Terms. We may transfer our rights and obligations under a contract to another organization, without this affecting your rights or our obligations under these Terms. You may only transfer your rights or obligations to another person if we give our written consent.

11. Intellectual property and use of the site

All content on jousfit.com —including the Jousfit brand, logos, texts, images, videos, programs, and recipe books— is the property of Jousfit or its licensors and is protected by applicable intellectual property laws. You are granted a limited, personal, and non-exclusive right to use the site and the products purchased for personal, non-commercial purposes. Reproduction, distribution, modification, or commercial exploitation of the content without our prior written authorization is prohibited.

12. Anti-fraud

Jousfit reserves the right to validate the identity and legitimacy of any order, as well as to reject or hold orders that show signs of fraud, in accordance with applicable regulations.

13. Limitation of liability

Our products and content are offered for general wellness purposes and do not replace the advice of a health professional. Before starting any training program, meal plan, or supplement use, we recommend consulting a professional. To the extent permitted by applicable law, Jousfit will not be liable for indirect or incidental damages arising from the use of the products or the site. Nothing in these Terms limits the rights that the law grants you as a consumer.

14. Privacy and data protection

The processing of your personal data is governed by our Privacy Notice. For consumers in Mexico, the Federal Law on the Protection of Personal Data Held by Private Parties and the ARCO rights (Access, Rectification, Cancellation, and Opposition) apply.

European Union consumers (GDPR). For European Union consumers, data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR):

  • Data controller: Jousfit Co., with address at 1007 N Orange St, 4th Floor, Ste 1382, Wilmington, Delaware 19801, USA. Contact: soporte@jousfit.com.
  • Legal basis: the performance of the sales contract; your consent (for marketing communications); compliance with legal obligations; and our legitimate interest in fraud prevention.
  • Your rights: access, rectification, erasure, restriction of processing, portability, and objection, as well as to withdraw your consent at any time. You may exercise them by writing to soporte@jousfit.com.
  • Retention: we retain your data for the duration of the commercial relationship and the applicable legal periods; afterward it is deleted or anonymized.
  • Cookies and consent: we use cookies and similar technologies. You can accept, reject, or manage your preferences through the cookie banner available on the site; the details are described in our Cookie Policy.
  • International transfers: your data may be processed outside the European Union (Mexico and the United States) by our technology, logistics, and payment providers —including Shopify (commerce platform) and OpenBorder, Inc. (management of shipping and tax collection for orders to Spain)—, applying the transfer safeguards provided by the GDPR.
  • Supervisory authority: you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

15. Modification of the Terms

We may update these Terms and Conditions at any time. The version in force will be the one published on jousfit.com, with its last-updated date. Changes apply to orders placed after their publication; we recommend reviewing them periodically.

16. Governing law, jurisdiction, and dispute resolution

These Terms and Conditions are governed by the laws of the State of Delaware, United States of America, without prejudice to the rights that consumer protection laws grant on a mandatory basis to consumers according to their country of residence. Consumers in Mexico retain the rights granted to them by the Federal Consumer Protection Law (PROFECO) and may turn to PROFECO or to the competent courts of their domicile. For European Union consumers, the provisions of section 10 and European Union consumer regulations also apply and prevail where applicable, and they may turn to the consumer dispute resolution mechanisms available in their country of residence.

For any questions, contact us at soporte@jousfit.com.