SHIPPING & CUSTOMS
When will my order be processed?
All orders are handled and shipped from our warehouse in Mexico. Please allow additional time for your order to be processed during holidays and sale seasons. We process orders Monday through Friday. Orders will be processed within 3-5 business days from the order date and shipped the day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3 to 5 business days for your orders to be processed. After that, it will take between 3 and 5 business days for delivery within the Mexican Republic, and between 15 and 30 business days for international orders (depending on the location).
Will I be charged taxes and customs? (International shipments only)
The prices displayed on our site are tax-free in US dollars, which means you may have to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order arrives at its final destination, and this is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.
RETURNS
Our policy lasts 3 business days. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. We aim for you to notify us as soon as possible if the product arrived damaged or if you would like to exchange it for another size.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Downloadable software products (training programs or recipe books)
* Underwear
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This depends on your bank or whether it was paid via PayPal. Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at soportejousfit@gmail.con
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at soporte@jousfit.com
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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